A Producer has the ability to impersonate any of his customer. This is usefull to be able to reorder on his behalf or troubleshoot technical issues that may to restricted to the user.
You can impersonate a user one of 2 ways.
Get Info
You can impersonate by clicking on the get info tab in the menu
Then type in the username in the username field and click find
Click the impersonate link next to the username and the system will log you in as that user.
User details
Go to Manage Sites / Manage Users
Click the edit icon next to the user you want to impersonate
Click the impersonate icon on the top right of the page
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